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Activ Answer

Activ Answer is the intelligent way to handle the routing of your after hours and emergency calls from your residents. After 25 years of perfecting and evolving our service to thousands of customers, we’ve learned a thing or two about ensuring your residents can connect with your staff in a time of need.

Key Features:

  • Works with Landlines and VoIP
  • Super-fast Message Delivery—45 seconds or less
  • Live callback—connect with caller after listening to message
  • Records All Messages and Conversations
  • In-depth Call Reports
  • Basic and Advanced Schedulers for Managing On-call Rotations
  • Easy-to-use Management Portal
  • Emailed, Routable Office Notifications
  • 24/7 Activ Technical Support—we’re here when you need us!

How Does Activ Answer Work?

Our automated answering service takes over when you can’t answer or your office is closed. When your resident calls you, your phone will ring four or five times giving you the opportunity to answer the call. When you don’t answer, the call connects to Activ and we provide a professionaly produced menu of options from which to choose. When a resident selects an option, Activ goes to work routing your call to the appropriate party. Upon listening to a message, the recipient may then do a live callback and speak directly to the resident. When you need to review calls, access our portal and get detailed information about each call. Add notes, email a voice message, or download a call to store for auditing purposes. We make it easy for your residents to connect with you and for you to manage your calls.

What About Live Answering?

Would you let a stranger answer your cell phone? Of course not. Callers to your Activ Answer service are always handled the same way and messages are always directed to the right person at your property. Our automated system will help your residents determine if they have an emergency requiring the immediate attention of your on-call staff or if a message for the office is more appropriate. Activ can either take a message and immediately relay it or connect the caller directly to your on-call staff. No matter how well-trained a live answering service may be, they will never be as knowledgeable about your property as the people who work there every day. And, if a property-threatening emergency occurs, Activ Answer will notify you faster than any live answering service on the planet.

Does it Work with VoIP?

We’re glad you use a VoIP phone system. It saves your property a lot of money on long distance. However, VoIP is limited because it can’t dynamically route calls for your after hours and emergencies.

With VoIP, any time you want to forward to a different number you have to log into your phone system’s software and remember what steps you need to take to make the change. Even worse is trying to remember which sequence of buttons you need to press to make it work with the phone.

Activ Answer lets you enjoy the cost savings of using VoIP while still offering a robust call management and answering service. Our basic and advanced schedulers for managing your on-call notifications means you can basically set it up and let it run without having to make changes. When you do have changes, make them easily within our portal with just a few simple clicks.

Instead of forwarding an extension in your call tree to a staff member’s phone, you forward that exension to Activ. We take the call from there by playing your script, taking a message and routing the call immediately to the person on-call for that extension.

Get in touch to schedule a demo today! Contact Us

About Us

Activ, powered by Audio Images, has been proudly serving the after hours and emergency answering needs of multifamily communities for over 25 years.

Learn More

Get In Touch

9485 Regency Square Boulevard
Suite 101
Jacksonville, FL 32225
Phone: (800) 487-0206
Email: [email protected]

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On April 17, 2020 the National Institutes of Health (NIH) announced the Accelerating COVID-19 Therapeutic Interventions and Vaccines (ACTIV) public-private partnership to develop a coordinated research strategy for prioritizing and speeding development of the most promising treatments and vaccines.

Coordinated by the Foundation for the National Institutes of Health (FNIH), ACTIV brings NIH together with its sibling agencies in the Department of Health and Human Services, including the Biomedical Advanced Research and Development Authority (BARDA), Centers for Disease Control and Prevention (CDC), and the U.S. Food and Drug Administration (FDA); other government agencies including the Department of Defense (DOD) and Department of Veterans Affairs (VA); Countermeasures Acceleration Group (formerly known as Operation Warp Speed); the European Medicines Agency (EMA); and representatives from academia, philanthropic organizations, and numerous biopharmaceutical companies.

Challenge

The COVID-19 pandemic is an unprecedented global crisis that has been met with a swift and extraordinary response. Since the novel coronavirus was first reported in late 2019, institutions and organizations around the world have launched hundreds of research studies on diagnosis, prevention, and treatment strategies—all of which are critical to the world’s ability to return to normal.

With limited resources, there is a need to coordinate and streamline processes to make the best use of biomedical research resources and testing of preclinical compounds.

The research community is sifting through more than 100 potential preventives and treatments. However, because so many studies are recruiting patients, many of those studies could fail to enroll enough participants to answer their research questions. In addition, lack of coordination could make interpretation and comparison of the results difficult. Meanwhile, healthcare providers on the front lines are taking care of critically ill patients every day. They need solid information grounded in research.

With limited resources, there is a need to coordinate and streamline processes to make the best use of biomedical research resources and testing of preclinical compounds. There is also a need to prioritize the most promising vaccine candidates and move them into clinical trials in a way that is safe and efficient.

Opportunity

Through the ACTIV initiative, NIH is pursuing five fast-track focus areas most ripe for opportunity, each of which is led by a working group of senior scientists representing government, industry, non-profit, philanthropic, and academic organizations.

Fast Track Area #1

Develop a collaborative, streamlined forum to identify preclinical treatments.